Booking options
Free

Free
Delivered Online
All levels
THE CHALLENGE
80% of managers said difficult conversations are a key part of their job) yet 7 in every 10 managers are unable or unwilling to face performance or behavioural issues in their teams (Deloitte).
Too often managers feel nervous about conversations related to performance, yet alone raising issues of behaviour with team members without being prompted to do so by others. Of the remaining three, two will tackle issues badly. Maybe they’ll be too aggressive or over friendly, or worse still just hint and hope for the best.
That leaves only 10 per cent of managers having purposeful conversations in a style that works to improve performance in a purposeful, professional and positive way.
How effectively do you have the difficult conversations that your business needs you to?
THE SOLUTION
Building on the work undertaken in the Management Essentials programme, Performance Coaching gets to the heart of the performance conversations that managers and leaders need to have, day-in, day-out.
Our Aim is to increase your confidence and competence to proactively give people effective feedback and facilitate difficult conversations with others.
Participants will discover how to:
Extend smart trust to others when delegating tasks or goals by using the Partnership Agreement tool to create clarity, specificity, and shared accountability.
Explore the seven essential behaviours required to Challenge Directly and the seven needed to Care Personally in your performance conversations.
Introduce the Radical Candour® model, covering all four quadrants, and help you become more confident and competent at delivering the right mix of challenge and care.
Introduce the SBI Feedback model and give you a practical way to plan and deliver feedback using the SBI Plan, especially in tough or awkward situations.
IS THIS SESSION RIGHT FOR ME?
This session should be attended by anyone who is feels they lack competence and/or confidence in their ability manage the performance of others. Or you may just want to be able to more effectively share feedback to team members and colleagues, whether to reinforce good behaviours/performance or to redirect them to improve.
Whichever is your focus, this content will help you to be more intentional and structured in your feedback, proactively planning for these conversations, supported with clear and straightforward tools.
To help you to decide if this is a valuable investment in your time and effort, consider your responses to the questions that follow on the next page.
Performance Coaching is delivered as both an in person OR online programme.